If a picture is worth a thousand words...

Amid the myriad of social and digital marketing options, visual content is proving to be one of the most powerful tools for luxury brands, with online videos becoming a vital element of marketing strategies. According to The Internet Retailer, a consumer is 144% more likely to purchase a product after viewing a product video, making videos the “go-to” tool for consumer engagement.

Proof? Videos have been linked to boosts in e-commerce for numerous luxury brands. Luxury retailer Barneys New York released videos to coincide with their Men's and Women's Spring 2012 Collections. The videos featured models wearing the collections while singing, dancing, and telling real life stories. Thumbnails appeared throughout the video allowing shoppers to purchase what the models were wearing. More powerful than a standard product image, these videos captivated consumers and significantly impacted their purchasing decisions.

A digital pioneer, elite fashion house Oscar de la Renta is another great example of a luxury brand utilizing online video to engage their audience and drive sales. From streaming runway shows live on the Oscar de la Renta YouTube channel, to using Vine to display the latest jewelry pieces, the brand is able connect with consumers, showcase new products and drive traffic to their websites. In return the company saw their online sales for 2012 more than double from the previous year.

An important aspect for up-and-coming brands remember when utilizing video for their social media marketing is that content is key. A brand should strive to entice its audience; this is not about old-school advertising. By showing a behind-the-scenes glimpse at a design process or presenting an exclusive interview with the designer about a favorite piece, you can engage your audience authentically and create long-term fans.

As for what video platforms luxury brand should be using, we have a few recommendations. YouTube, of course, continues to be the most trusted and widely used video platform. Having a YouTube channel is a great way for a brand to collectively display video content under one umbrella. Google + hangouts are a rising platform for brands to reach consumers. Google + allows brands to stream live webcasts that can act as interactive video blogs. Vine, meanwhile, has become the visual version of Twitter, allowing users to create a short, six-second video that can be shared on various forms of social media.

While large luxury brands are finding great success with video, few smaller brands are properly taking advantage of the fact that, if a picture is worth a thousand words, a video is worth much, much more. 

The Advantages of Having An Interactive Brand Representative

From the public relations advice guru DKNY-girl to the behind the scenes fashion insider OscarPRGirl, online brand representatives are not only driving company attention but also increasing sales. By looking at two huge digital presences, the women behind social media for fashion labels DKNY (Donna Karen New York) and Oscar de la Renta, it will become evident why every company needs an individual leading the company in the interactive world.

We have discussed the benefits of social media in previous posts: Twitter, Facebook, Tumblr, Blogger, Pinterest, LinkedIn, etc. Your company may even have one of several of these accounts. However, the questions that must be asked is, are you properly utilizing each medium? Are they consistent? Additionally, who is handling these accounts? If the tone or voice on several of your mediums is different, then your message will be viewed differently on each forum. Think deep down into the core of your business, what are you trying to provide your consumer? What good or service sets you apart from the competition in your given industry? Once you decide what message you are trying to promote to your target market, one individual needs to spearhead the movement into the interactive world. What keeps a customer coming back to a particular brand? Dependability.

In terms of how you can have a strong social presence like DKNY and Oscar PR Girl. Cross promotion is the first step. The two individuals behind these two accounts are using various mediums to promote the same message. No matter where you turn, whether clicking on Facebook, Tumblr, or Twitter, each forum displays the same voice and the same words (perhaps in a different format). Fans of these brands can turn to their web-savvy girl for help and advice, especially because these sites allow for fan/account holder interaction. What drives the success of these brands is not only the stable message they provide but also the fact that they stand in as 24-7 customer service representatives. Knowing that one can contact a dependable and stable member of the company is not only empowering to the consumer, but it makes the brand seem more relatable and personable.

What can you do? Be sure that your social media, PR and marketing messages are consistent in both content and tone. If you don't have an in-house PR/marketing team that can take on this task, find an agency that understands both PR and is social media savvy, in order to portray your one message across all channels and manage how the online world perceives your brand. “Social media is an invaluable tool for fashion brands and retailers,” says Rachel Strugatz, the online editor for Women’s Wear Daily. “Whether it’s Facebook, Twitter, blogs or branded editorial content, maintaining a dialogue with fans and consumers through authentic and engaging content is paramount in achieving success within the digital realm.” Over 1 billion of the world’s population is online, digital presence is serious so make your presence known!